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“We are pleased to be working with
Once an IT event is detected and categorized as a major incident in Cherwell Service Management, Everbridge’s Smart RoutingTM functionality allows multi-modal targeted notifications to be sent automatically to the right IT team(s) and key stakeholders, while offering proactive notification to potentially-impacted business users. Unlike mass emails, the system cycles through SMS, voice calls, and push notifications for each contact until people respond. In the case of no response, alerts are automatically escalated to the next person in line or to management to ensure that no alert is ever missed. Collaboration and incident response synchronization are also accelerated and integrated with Everbridge’s Smart OrchestrationTM capability. IT resolvers can be assembled on a conference bridge or joined to a ChatOps in one-click, wherever they might be. This eliminates the need to send web invitations, dial-in numbers, access codes, or caller IDs. Furthermore, Smart Orchestration allows IT teams to connect services with minimal effort or human interaction to execute the remediation processes in a controlled and error-free fashion.
“We are looking forward to delivering the best value to our customers by
helping them optimize and continuously improve their end-to-end incident
response management,” said
Everbridge IT Alerting augments Cherwell Service Management with communication, collaboration and orchestration capabilities, including:
- Multi-modal, custom-tailored targeted notifications for different stakeholders
- Automatic functional and management escalations
- Workforce on-call schedules
- 1-click smart conferencing from notification, 1-click ChatOps channel
- Conference call recording
- Automated response workflows for fast and controlled remediation
- Team response performance reporting and audit trail
Several organizations are already leveraging the
To learn more about Everbridge IT Incident Response Automation, visit www.italerting.com.
About Cherwell Software
About
Cautionary Language Concerning Forward-Looking Statements
This press release contains “forward-looking statements” within the
meaning of the “safe harbor” provisions of the Private Securities
Litigation Reform Act of 1995, including but not limited to, statements
regarding the anticipated opportunity and trends for growth in our
critical communications and enterprise safety applications and our
overall business, our market opportunity, our expectations regarding
sales of our products, and our goal to maintain market leadership and
extend the markets in which we compete for customers. These
forward-looking statements are made as of the date of this press release
and were based on current expectations, estimates, forecasts and
projections as well as the beliefs and assumptions of management. Words
such as “expect,” “anticipate,” “should,” “believe,” “target,”
“project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,”
“could,” “intend,” variations of these terms or the negative of these
terms and similar expressions are intended to identify these
forward-looking statements. Forward-looking statements are subject to a
number of risks and uncertainties, many of which involve factors or
circumstances that are beyond our control. Our actual results could
differ materially from those stated or implied in forward-looking
statements due to a number of factors, including but not limited to: the
ability of our products and services to perform as intended and meet our
customers’ expectations; our ability to attract new customers and retain
and increase sales to existing customers; our ability to increase sales
of our Mass Notification application and/or ability to increase sales of
our other applications; developments in the market for targeted and
contextually relevant critical communications or the associated
regulatory environment; our estimates of market opportunity and
forecasts of market growth may prove to be inaccurate; we have not been
profitable on a consistent basis historically and may not achieve or
maintain profitability in the future; the lengthy and unpredictable
sales cycles for new customers; nature of our business exposes us to
inherent liability risks; our ability to attract, integrate and retain
qualified personnel; our ability to successfully integrate businesses
and assets that we may acquire; our ability to maintain successful
relationships with our channel partners and technology partners; our
ability to manage our growth effectively; our ability to respond to
competitive pressures; potential liability related to privacy and
security of personally identifiable information; our ability to protect
our intellectual property rights, and the other risks detailed in our
risk factors discussed in filings with the
All
View source version on businesswire.com: https://www.businesswire.com/news/home/20180424005400/en/
Source:
Everbridge
Jeff Young, 781-859-4116
jeff.young@everbridge.com
or
Cherwell
RH
Strategic
206-264-0246
CherwellPR@rhstrategic.com