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78 Percent of Organizations Reduced the Impact that Critical Events Had on Safety Due to Unified Management Approach
According to the study, Take a Unified Approach to Critical Event Management, companies are investing significant resources in sophisticated controls to protect their employees, brand and assets from critical events. These disruptive incidents (ranging from cyberattacks to terrorist activity) increasingly lead to business impacts such as operational losses, brand damage, and concerns for employee health and safety.
Despite the investments being made, companies struggle to optimize their critical event management (CEM) operations, slowing down response time and creating potentially life-threatening confusion. As a result, organizations are turning toward continuous resolution and a unified approach to CEM that links security and business operations, which in turn gives security, operations and risk professionals more time to react or even avoid the negative consequences of these events.
Key findings of the
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Critical events are not only common, they’re next to inevitable. The
most common events impacting surveyed enterprises were:
- 33 percent experienced impacts from a natural disaster or extreme weather
- 28 percent experienced theft of physical or intellectual property
- 25 percent experienced an IT failure of a business-critical system
- The areas most impacted by critical events included customer safety (59 percent), employee safety (59 percent), brand and reputation (56 percent) and revenue (53 percent). A unified, efficient, distributed, automated and collaborative process for managing critical events lessens these impacts.
- Organizations with a unified approach are better prepared to handle critical events through optimized tools and procedures; these include integrated alarm notifications, documented roles and responsibilities, and social media monitoring.
- The CEM metrics companies track reveal a maturity disconnect, with less than 50 percent of companies tracking the cost to repair, replace, or improve processes, post-event.
- Companies with a unified approach to CEM will see a return on their investment in the form of reduced mean time to identify, know and resolve events. In addition, the top five areas most affected by critical events experience the greatest positive impact and improved outcomes from a unified approach. Of surveyed respondents, 78 percent indicated that a unified approach to CEM had a positive impact on customer safety, 75 percent on brand and reputation, 74 percent on employee safety, and 72 percent indicated a positive overall impact on revenue.
“When it comes to managing today’s critical events, an approach that
unifies and connects siloed business units in a continuous event
resolution process maximizes a company’s ability to respond,” said
The study concludes: “A unified approach to CEM … meets the demands for rapid response and speedy incident remediation. Companies without this approach are far behind, missing out on significant operational benefits. However, companies with a unified approach cannot become complacent and fail to further optimize their tool set and metrics. Good intentions and the adoption of a unified approach are not enough — companies must seek out best practices in tools and metrics to continuously improve their CEM.”
To learn more about how
For more details on the study, please visit: https://www.everbridge.com/customers/success-center/resource/forrester-opportunity-snapshot-take-a-unified-approach-to-critical-event-management/.
Study Methodology
To create this independent study,
About
Cautionary Language Concerning Forward-Looking Statements
This press release contains “forward-looking statements” within the
meaning of the “safe harbor” provisions of the Private Securities
Litigation Reform Act of 1995, including but not limited to, statements
regarding the anticipated opportunity and trends for growth in our
critical communications and enterprise safety applications and our
overall business, our market opportunity, our expectations regarding
sales of our products, and our goal to maintain market leadership and
extend the markets in which we compete for customers. These
forward-looking statements are made as of the date of this press release
and were based on current expectations, estimates, forecasts and
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such as “expect,” “anticipate,” “should,” “believe,” “target,”
“project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,”
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number of risks and uncertainties, many of which involve factors or
circumstances that are beyond our control. Our actual results could
differ materially from those stated or implied in forward-looking
statements due to a number of factors, including but not limited to: the
ability of our products and services to perform as intended and meet our
customers’ expectations; our ability to attract new customers and retain
and increase sales to existing customers; our ability to increase sales
of our Mass Notification application and/or ability to increase sales of
our other applications; developments in the market for targeted and
contextually relevant critical communications or the associated
regulatory environment; our estimates of market opportunity and
forecasts of market growth may prove to be inaccurate; we have not been
profitable on a consistent basis historically and may not achieve or
maintain profitability in the future; the lengthy and unpredictable
sales cycles for new customers; nature of our business exposes us to
inherent liability risks; our ability to attract, integrate and retain
qualified personnel; our ability to successfully integrate businesses
and assets that we may acquire; our ability to maintain successful
relationships with our channel partners and technology partners; our
ability to manage our growth effectively; our ability to respond to
competitive pressures; potential liability related to privacy and
security of personally identifiable information; our ability to protect
our intellectual property rights, and the other risks detailed in our
risk factors discussed in filings with the
All
View source version on businesswire.com: https://www.businesswire.com/news/home/20181211005226/en/
Source:
Jeff Young
Everbridge
jeff.young@everbridge.com
781-859-4116