Revenue from IT Alerting up 60 percent in 2018
BURLINGTON, Mass.--(BUSINESS WIRE)--Mar. 26, 2019--
Everbridge,
Inc. (NASDAQ: EVBG), the global leader in critical event management and
incident response automation to keep businesses running, today announced
rapid global adoption and a record past year for its IT
Alerting solution. Generating 60 percent year-over-year revenue
growth for the offering, introduced in 2017, Everbridge has also
achieved a 107 percent increase in the number of six-figure enterprise
deals over the same period, including the signing of Fortune 1000
businesses from the financial services, retail, and business services
industries.
Everbridge enterprise customers use its IT Alerting solution to
streamline incident response and accelerate resolution in order to
reduce unplanned IT work and downtime, and to increase IT efficiency. IT
Alerting is leveraged as an enterprise-wide solution, helping
organizations break down the silos between responder teams to ensure the
quickest resolution to business disruptions.
As incident response software delivered-as-a-service, Everbridge IT
Alerting enables organizations to manage, control and automate the
response to operational incidents to limit damage and reduce recovery
time and costs. IT Alerting provides self-service integration
capabilities with IT Operations Management (ITOM), Security Information
and Event Management (SIEM), and IT Service Management (ITSM) tools
along with on-call schedule management and automated escalation. IT
Alerting enables enterprises to automatically and efficiently
communicate and collaborate with key members of their IT teams,
proactively notify impacted business users to minimize damage and keep
key stakeholders informed during incident resolution.
“The continued success of our solution is a testament to the fact that
many leading enterprises are viewing IT alerting as a critical part of
their IT and security strategy,” said Vick Vaishnavi, General Manager of
Everbridge’s IT Alerting Business. “In the fourth quarter of 2018,
alone, Everbridge signed marquee brands including top airlines, federal
agencies, and financial institutions, including one that is undergoing a
major automation initiative, where we demonstrated that we can mobilize
their global IT staff eight times faster than their previous system. Our
team is committed to offering customers a truly automated and real-time
solution, helping them solve incidents faster and more effectively.”
Over the past year, Everbridge has expanded its partner ecosystem for IT
Alerting announcing strategic relationships with Cherwell Software,
Devoteam, and others. Everbridgerecently
announced integration between its IT Alerting solution and IBM’s
QRadar Security Intelligence Platform and IBM Resilient. Demonstrating
continued innovation in IT response automation, Everbridge has also
recently filed an application for a patent in cognitive response
management.
“By leveraging IT Alerting, our organization is able to mobilize teams
around the world in minutes to respond to any critical incident,” said
Chris Quinlan, Director of Service Operations at Finastra, a leading
financial technology company. “Prior to using Everbridge, it could take
up to an hour to bring together all relevant stakeholders and technical
resources due to the manual effort required to notify and engage
everyone. We are now able to engage any number of teams with a few
clicks of the mouse and on average have resources engaged in under five
minutes. This has resulted in an overall reduction of our recovery times
across all major incidents. Our resources also appreciate the ability to
be engaged by email, SMS and phone calls to ensure they are responding
in a timely manner.”
To cap off 2018, IT Central Stationranked
Everbridge as the leading IT alerting and incident management
solution of the year for enterprises, based on peer reviews from their
user community. Russell Rothstein, CEO of IT Central Station stated,
“Congratulations to Everbridge IT Alerting on this outstanding
achievement. There’s nothing like peer reviews from your customers to
show just how strong of a leader you are in the incident management
space.”
Customer feedback on IT
Central Station’s peer review site includes the following:
“Our performance showed us that, for major incidents, we spent over 40
minutes just making manual call-outs. Everbridge IT Alerting has enabled
us to cut down response times to two or three minutes,” said David
Valerius, Communication Manager at a leading electronic payment
services provider. “IT Alerting enables everybody on our team to focus
on their primary responsibilities, driving toward restoration, instead
of being distracted by manually calling folks. Considering how many
transactions are processed through us in a second, the potential
financial savings from even just a minute of reduced outage time can be
substantial. We use IT Alerting multiple times a day, every day, for
every bridge call that we host and every engagement of an on-call group
that we need.”
With IT Alerting, operational teams remain fully in control of IT task
automation by embedding human decision points within workflows. Using
bi-directional communications, a user can remotely control the
advancement or execution of any step within a process, such as
re-starting a server. Remote communications can be performed via SMS,
IM, email, or phone.
“For digital and IT transformation to take hold, the dialogue across IT
functional teams, and between IT and the business it serves, will need
to be optimized,” said Dennis Drogseth, Vice President, Enterprise
Management Associates. “Enterprises are beginning to recognize the need
for a new kind of digital war room that goes well beyond basic
notification and equips an organization with tools for team integration
and collaboration, response management, and decision making. Everbridge
continues to address the needs of today’s enterprise by eliminating
communications silos that inhibit incident response.”
To hear more about what customers are saying about Everbridge IT
Alerting, visit https://www.itcentralstation.com/categories/it-alerting-and-incident-management.
About Everbridge
Everbridge,
Inc. (NASDAQ: EVBG) is a global software company that provides
enterprise software applications that automate and accelerate
organizations’ operational response to critical events in order to keep
people safe and businesses running. During public safety threats such as
active shooter situations, terrorist attacks or severe weather
conditions, as well as critical business events including IT outages,
cyber-attacks or other incidents such as product recalls or supply-chain
interruptions, over 4,400 global customers rely on the company’s
Critical Event Management Platform to quickly and reliably aggregate and
assess threat data, locate people at risk and responders able to assist,
automate the execution of pre-defined communications processes through
the secure delivery to over 100 different communication devices, and
track progress on executing response plans. The company’s platform sent
over 2.8 billion messages in 2018 and offers the ability to reach over
500 million people in more than 200 countries and territories, including
the entire mobile populations on a country-wide scale in Sweden, the
Netherlands, the Bahamas, Singapore, Greece, Cambodia, and a number of
the largest states in India. The company’s critical communications and
enterprise safety applications include Mass Notification, Incident
Management, Safety Connection™, IT Alerting, Visual Command Center®,
Crisis Commander®, Community Engagement™ and Secure Messaging.
Everbridge serves 9 of the 10 largest U.S. cities, 9 of the 10 largest
U.S.-based investment banks, all 25 of the 25 busiest North American
airports, six of the 10 largest global consulting firms, six of the 10
largest global auto makers, all four of the largest global accounting
firms, four of the 10 largest U.S.-based health care providers and four
of the 10 largest U.S.-based health insurers. Everbridge is based in
Boston and Los Angeles with additional offices in Lansing, San
Francisco, Beijing, Bangalore, Kolkata, London, Munich, Oslo, Stockholm
and Tilburg. For more information, visit www.everbridge.com,
read the company blog,
and follow on Twitter
and Facebook.
Cautionary Language Concerning Forward-Looking Statements
This
press release contains “forward-looking statements” within the meaning
of the “safe harbor” provisions of the Private Securities Litigation
Reform Act of 1995, including but not limited to, statements regarding
the anticipated opportunity and trends for growth in our critical
communications and enterprise safety applications and our overall
business, our market opportunity, our expectations regarding sales of
our products, and our goal to maintain market leadership and extend the
markets in which we compete for customers. These forward-looking
statements are made as of the date of this press release and were based
on current expectations, estimates, forecasts and projections as well as
the beliefs and assumptions of management. Words such as “expect,”
“anticipate,” “should,” “believe,” “target,” “project,” “goals,”
“estimate,” “potential,” “predict,” “may,” “will,” “could,” “intend,”
variations of these terms or the negative of these terms and similar
expressions are intended to identify these forward-looking statements.
Forward-looking statements are subject to a number of risks and
uncertainties, many of which involve factors or circumstances that are
beyond our control. Our actual results could differ materially from
those stated or implied in forward-looking statements due to a number of
factors, including but not limited to: the ability of our products and
services to perform as intended and meet our customers’ expectations;
our ability to attract new customers and retain and increase sales to
existing customers; our ability to increase sales of our Mass
Notification application and/or ability to increase sales of our other
applications; developments in the market for targeted and contextually
relevant critical communications or the associated regulatory
environment; our estimates of market opportunity and forecasts of market
growth may prove to be inaccurate; we have not been profitable on a
consistent basis historically and may not achieve or maintain
profitability in the future; the lengthy and unpredictable sales cycles
for new customers; nature of our business exposes us to inherent
liability risks; our ability to attract, integrate and retain qualified
personnel; our ability to successfully integrate businesses and assets
that we may acquire; our ability to maintain successful relationships
with our channel partners and technology partners; our ability to manage
our growth effectively; our ability to respond to competitive pressures;
potential liability related to privacy and security of personally
identifiable information; our ability to protect our intellectual
property rights, and the other risks detailed in our risk factors
discussed in filings with the U.S. Securities and Exchange Commission
(“SEC”), including but not limited to our Annual Report on Form 10-K for
the year ended December 31, 2018 filed with the SEC on March 1, 2019.
The forward-looking statements included in this press release represent
our views as of the date of this press release. We undertake no
intention or obligation to update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise. These forward-looking statements should not be relied upon as
representing our views as of any date subsequent to the date of this
press release.
All Everbridge products are trademarks of Everbridge, Inc. in the USA
and other countries. All other product or company names mentioned are
the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190326005308/en/
Source: Everbridge, Inc.
Jeff Young
781.859.4116
jeff.young@everbridge.com
