DigitalOps InsightsTM, part of Everbridge’s Digital Operations platform, provides Incident Commanders with actionable information to quickly respond to and resolve digital service disruptions while minimizing duplicate work
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Everbridge Unveils DigitalOps Insights, a Real-Time AI-Powered Situational Awareness Solution for IT Rapid Response and Incident Resolution (Photo: Business Wire)
“The situational awareness that AI-powered DigitalOps Insights brings to Everbridge accelerates time to resolution and cuts out duplicate work,” said
Incorporating over 350 integrations for industry-leading system observability and service impact monitoring, Everbridge DigitalOps Insights powered by xMatters features:
- Al-powered insight delivery and management screens with current and historical incident views
- Accelerated Root Cause Analysis for faster incident resolution
- Ad-hoc resolver insights and recommendations to reduce mean time to repair (MTTR)
- Incident linking with timeline entries and prescriptive behaviors
- Advanced runbook search and automated launch
“When it comes to IT service disruptions, organizations cannot afford to sit back and be reactive in this ever-evolving digital landscape,” said
DigitalOps Insights complements Everbridge’s recently released Service Intelligence capability, which ensures smooth-running IT services by combining unique visualizations for mapping service graphs with dependency mapping, root cause identification, service ownership, change intelligence, and automation – all in one, purpose-built resolver console.
With its acquisition and integration of xMatters in 2021, Everbridge’s Digital Operations Platform helps organizations save time, maintain customer satisfaction, deliver continuous service uptime, and innovate. The platform extends Everbridge’s market-leading Critical Event Management (CEM) solutions to further support customers’ digital transformation efforts, providing Everbridge’s enterprise customers with the ability to automate and streamline digital service delivery and incident management across teams and toolsets, while continuing to meet key uptime service-level agreements (SLAs), and deliver great customer experiences.
“I really like the potential of the new Insights feature in xMatters,” said
Everbridge’s Digital Operations Platform includes many powerful capabilities to help organizations rapidly assess digital service interruptions, act quickly to mitigate these issues, and continuously improve processes and services. It addresses organizations’ IT Ops, Security Ops & Cyber, DevOps, Infrastructure Ops, Customer Support, and Major Incident Management (MIM) needs to keep operations running, safeguard revenue, and enhance enterprise operational resilience by managing digital and physical critical events through a single pane of glass.
To learn more about the Everbridge Digital Operations Platform, click here.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Organizations Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks, product recalls or supply-chain interruptions, over 6,400 customers in 76 countries rely on the Company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication modalities, and track progress on executing response plans. For more information, visit www.everbridge.com, read the company blog, and follow on
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