Everbridge’s xMatters solution “stands out as an Outperformer due to its advanced feature set and its rate of feature growth,” per latest research
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“With its acquisition by Everbridge, xMatters was able to further extend its reach to enhance operational awareness beyond just the technical to also support a business response,” states the GigaOm Report. “xMatters has purpose-built integrations and runbooks to address the technical issues and Everbridge has purpose-built technology to evaluate business risk and engage the proper business teams such as HR, marketing, and customer success. This means organizations can work across departments to address incidents.”
Among GigaOm’s findings:
- “xMatters scored high on the escalation level key criteria as its escalation policies can be fine-tuned to create custom schedules more easily than its competitors. An audit trail can show timelines of an issue and actions taken to correct it. Service dependency maps give users a view of what a particular technology stack interacts with.”
- “The xMatters solution has the highest score available for the runbooks key criteria because it sports native runbook automation.”
- “Numerous integrations make xMatters highly customizable for any application, such as those used for emergency response, manufacturing, and technology. The use of intelligent noise suppression and other features of its Intelligent Signaling system are especially important in larger organizations.”
“We are honored to be recognized by leading analysts such as GigaOm for Everbridge’s best-in-class Incident and Task Management Solutions and proven track record of helping the world’s largest organizations achieve operational resilience,” said
With its acquisition and integration of xMatters in 2021, Everbridge’s Digital Operations Platform helps organizations to save time and money, deliver continuous service uptime and maintain revenue streams. The platform extends Everbridge’s market-leading Critical Event Management (CEM) solutions to further support customers’ digital transformation efforts, providing Everbridge’s enterprise customers with the ability to automate and streamline digital service delivery and incident management across teams and toolsets, and enables organizations to innovate and accelerate digital transformation initiatives, while continuing to meet key uptime service-level agreements (SLAs) and deliver great customer experiences.
The platform includes many powerful capabilities to help organizations rapidly assess digital service interruptions, act quickly to mitigate these issues, and continuously improve processes and services. It addresses organizations’ IT Ops, Security Ops & Cyber, DevOps, Infrastructure Ops, Customer Support and Major Incident Management (MIM) needs to keep operations running, safeguard revenue, and enhance enterprise operational resilience by managing digital and physical critical events through a single pane of glass.
To learn more about the Everbridge Digital Operations Platform, click here.
GigaOm provides technical, operational, and business advice for IT’s strategic digital enterprise and business initiatives. Enterprise business leaders, CIOs, and technology organizations partner with GigaOm for practical, actionable, strategic, and visionary advice for modernizing and transforming their business. GigaOm’s advice empowers enterprises to successfully compete in an increasingly complicated business atmosphere that requires a solid understanding of constantly changing customer demands.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Organizations Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks, product recalls or supply-chain interruptions, over 6,100 customers in 76 countries rely on the Company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication modalities, and track progress on executing response plans. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter and Facebook.
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