Enables Enterprises to Expedite Response to Critical IT Events
Through Intelligent-Rules Based Workflow Automation
BURLINGTON, Mass.--(BUSINESS WIRE)--Feb. 15, 2018--
Everbridge,
Inc. (NASDAQ: EVBG), the global leader in critical event management
and enterprise safety software applications to help keep people safe and
businesses running faster, today announced the launch of Smart
Orchestration for its IT
Alerting solution. With this new capability, Everbridge takes IT
Alerting beyond Targeted Notifications, and now offers true end-to-end
IT Response Automation to restore services faster. The solution
minimizes the impact on IT operations, improving critical IT event
assessment, communications and collaboration through automated workflows
for faster service restoration.
In today’s world where major IT events occur every day and can have a
major negative impact on business operations, IT organizations must
expedite the IT incident resolution process. The newest capability for
IT Alerting Smart Orchestration is powered by an intelligent workflow
automation engine, and utilizes advanced cognitive analytics techniques
driven by machine learning algorithms. Smart Orchestration integrates
communication with collaboration and workflow automation and provides
the ability to execute operational runbooks in a controlled and secured
fashion directly from the targeted notification for faster service
restoration. The Smart Workflows enable self-service configurability
with built-in error handling, scenario handling and recovery enabled so
that incident response processes can be continually optimized based on
lessons learned and organizational best practices. The underlying
Cognitive Response Correlation and Sequencing technology helps improve
response team efficiency by reducing confusion and the alert fatigue
which can occur when multiple teams respond to different critical events
which are, in fact, interrelated.
“According to EMA research, digital transformation depends on IT
transformation and, as such, it requires superior levels of dialog and
teamwork across IT functional teams, and between IT and the business it
serves,” said Dennis Drogseth, Vice President, Enterprise Management
Associates. “This is true across industry verticals, as well as company
size, and it suggests the need for a new kind of digital war room for
the enterprise —one with superior levels of team awareness, tools and
team integration for improved collaboration, response management and
decision making. With its new Smart Orchestration technology, Everbridge
takes a leadership role in addressing these requirements for a more
effective and efficient digital war room.”
Driven primarily through rules-based configuration settings, the new
application also enables flexible integrations that can be automated
using a self-service integration model. Whereas most incident response
solutions available today offer integrations that are hardwired or
require expensive professional services in order to be tailored to an
organization’s unique needs, Smart Orchestration allows IT teams to
connect services with minimal effort or man power. This self-service
integration model enables IT teams to continually develop or adapt
integrations to their tools ecosystem by taking on the ownership without
vendor involvement.
“The world of IT has evolved and it is no longer enough to only notify
the right people of a critical IT event. Organizations must transform
their incident response from a simple notification process to executing
a full, end-to-end response process. With enterprises embarking on
digital services transformation initiatives, it becomes imperative for
them to automate their response processes to maximize services’ uptime
and minimize impact to the business,” said Vick Vaishnavi, General
Manager, IT Alerting and IoT Business Unit at Everbridge. “Today’s IT
incident management infrastructure must feature communication,
collaboration and orchestration as the key tenets of response process,
and this is exactly what Everbridge delivers with this major new release
for IT Alerting.”
For more information on the new Smart Orchestration application, please
visit www.ITAlerting.com.
About Everbridge
Everbridge,
Inc. (NASDAQ: EVBG) is a global software company that provides
enterprise software applications that automate and accelerate
organizations' operational response to critical events in order to keep
people safe and businesses running faster. During public safety threats
such as active shooter situations, terrorist attacks or severe weather
conditions, as well as critical business events such as IT outages,
cyber-attacks or other incidents such as product recalls or supply-chain
interruptions, over 3,500 global customers rely on the company’s
SaaS-based platform to quickly and reliably aggregate and assess threat
data, locate people at risk and responders able to assist, automate the
execution of pre-defined communications processes, and track progress on
executing response plans. The company’s platform sent over 2 billion
messages in 2017, and offers the ability to reach more than 200
countries and territories with secure delivery to over 100 different
communication devices. The company’s critical communications and
enterprise safety applications include Mass Notification, Incident
Management, Safety Connection™, IT Alerting, Visual Command Center®,
Crisis Commander®, Community Engagement™ and Secure Messaging.
Everbridge serves 9 of the 10 largest U.S. cities, 8 of the 10 largest
U.S.-based investment banks, 25 of the 25 busiest North American
airports, six of the 10 largest global consulting firms, six of the 10
largest global auto makers, all four of the largest global accounting
firms, four of the 10 largest U.S.-based health care providers and four
of the 10 largest U.S.-based health insurers. Everbridge is based in
Boston and Los Angeles with additional offices in San Francisco,
Lansing, Orlando, Beijing, London, and Stockholm For more information,
visit www.everbridge.com,
read the company blog,
and follow on Twitter and Facebook.
Cautionary Language Concerning Forward-Looking Statements
This
press release contains “forward-looking statements” within the meaning
of the “safe harbor” provisions of the Private Securities Litigation
Reform Act of 1995, including but not limited to, statements regarding
the anticipated opportunity and trends for growth in our critical
communications and enterprise safety applications and our overall
business, our market opportunity, our expectations regarding sales of
our products, and our goal to maintain market leadership and extend the
markets in which we compete for customers. These forward-looking
statements are made as of the date of this press release and were based
on current expectations, estimates, forecasts and projections as well as
the beliefs and assumptions of management. Words such as “expect,”
“anticipate,” “should,” “believe,” “target,” “project,” “goals,”
“estimate,” “potential,” “predict,” “may,” “will,” “could,” “intend,”
variations of these terms or the negative of these terms and similar
expressions are intended to identify these forward-looking statements.
Forward-looking statements are subject to a number of risks and
uncertainties, many of which involve factors or circumstances that are
beyond our control. Our actual results could differ materially from
those stated or implied in forward-looking statements due to a number of
factors, including but not limited to: the ability of our products and
services to perform as intended and meet our customers’ expectations;
our ability to attract new customers and retain and increase sales to
existing customers; our ability to increase sales of our Mass
Notification application and/or ability to increase sales of our other
applications; developments in the market for targeted and contextually
relevant critical communications or the associated regulatory
environment; our estimates of market opportunity and forecasts of market
growth may prove to be inaccurate; we have not been profitable on a
consistent basis historically and may not achieve or maintain
profitability in the future; the lengthy and unpredictable sales cycles
for new customers; nature of our business exposes us to inherent
liability risks; our ability to attract, integrate and retain qualified
personnel; our ability to successfully integrate businesses and assets
that we may acquire; our ability to maintain successful relationships
with our channel partners and technology partners; our ability to manage
our growth effectively; our ability to respond to competitive pressures;
potential liability related to privacy and security of personally
identifiable information; our ability to protect our intellectual
property rights, and the other risks detailed in our risk factors
discussed in filings with the U.S. Securities and Exchange Commission
(“SEC”), including but not limited to our Annual Report on Form 10-K for
the year ended December 31, 2016 filed with the SEC on March 23, 2017.
The forward-looking statements included in this press release represent
our views as of the date of this press release. We undertake no
intention or obligation to update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise. These forward-looking statements should not be relied upon as
representing our views as of any date subsequent to the date of this
press release.
All Everbridge products are trademarks of Everbridge, Inc. in the USA
and other countries. All other product or company names mentioned are
the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180215005154/en/
Source: Everbridge, Inc.
Everbridge
Jeff Benanto
jeff.benanto@everbridge.com
